Theaplus Company Privacy Policy
Updated: January 2025
This Privacy Policy explains how Theaplus Company collects, uses, and may disclose information you provide to us or which we otherwise collect in providing our products or services to you. By "Personal Data" we mean information that allows us to determine your identity when you engage with us. The use of our products and services is subject to the terms of the applicable customer agreement, the use of our website is subject to the Theaplus Company Website Terms and Conditions of Use, and the terms of this Privacy Policy are included in each and form part of those agreements.
Data Collection
There are two primary ways in which Theaplus Company collects information from you:
Theaplus Company Client Interactions
When you interact online or offline with Theaplus Company, we may receive your information, including your Personal Data. For example, we receive your information when you:
Visit and use the Theaplus Company website
Download materials through our website
Provide or update account information through the website
Register or attend a Theaplus Company webinar or event
We may collect information about you from other sources such as public databases, joint marketing partners, social media platforms, conference/event hosts, and partners when you interact with them. We refer collectively to these contacts as “community interactions” and we explain below how we use the information we collect through them.
What We Collect During Our Community Interactions
We (or others acting on our behalf) may collect your information, including your Personal Data, through the interactions described above. Categories of Personal Data we collect include:
Name
Email address
Physical address, including country
Employer
Title/Position
Payment details
Phone number
Username / user ID
IP address
We collect Personal Data in various ways, such as when you manually enter your Personal Data into our website forms or provide it to us or others from whom we receive marketing leads. IP addresses are collected on an automated basis through your use of the website services using cookies, web beacons, and similar technologies. We may infer your location from your IP address. For more on the use of cookies and similar technologies, see our Theaplus Company Cookie Policy.
How We Use Information Collected from Client and Community Interactions
Theaplus Company uses the information it collects from our client and community interactions to deliver services to you in accordance with our terms, to satisfy our legal obligations, or to satisfy our legitimate interests, as described below. We take seriously the need to balance our legitimate interests with your privacy rights and summarise for you here how we use Personal Data.
We use your information to:
Supply our services and to provide our freelancers with offers of work. We also respond to your requests for information
Issue you Theaplus Company accounts for access to our online services. When you join our online events, we collect your Personal Data so you can participate
Send administrative information. We may need to notify you (or we may choose to inform you) when we make updates to our terms or policies or make changes to our website services. We will use your name and email address to send these administrative notices to you. Where you have opted to do so, these notices are treated differently from marketing communications
Theaplus Company Community and Client Service Provision: To provide you with our services and supply the services of our freelancers, we need to collect information from you such as your contact and payment details
Theaplus Company Membership Service Supply: To supply your services, we need to retain information relevant to the supply of your services for a fixed period (Theaplus Company Data Retention policy). Without this information, we may not be able to deliver the services or comply with our legal obligations
Send you marketing communications: If we have your consent, we may email you product announcements, educational materials, or information. In accordance with applicable law, we give you the choice to opt out of receiving this information
With your consent, we may also invite individuals to participate in surveys, studies, and assessments for the benefit of our work with clients in conjunction with Theaplus Company. Your participation is voluntary and subject to your consent, this Privacy Policy, and its terms
Security: We do this to satisfy our legitimate interest in anticipating and recognising potential threats to the operation and security of our website services to help keep them online and secure. We may process your Personal Data, in particular your IP address, for this purpose
Diagnose and fix technical issues, monitor for security, and otherwise protect our property
To comply with any applicable law, regulation, legal process, or governmental request, or to protect our legal rights
For any other purpose disclosed to you in connection with our website services from time to time. If we process your Personal Data for a purpose other than that set out above, we will provide you with information prior to such processing
Exercising Your Rights in the UK and Europe
If you are in the United Kingdom or the European Union, you have the right to:
Request access to and correction of your Personal Data
Restrict or object to the processing of your Personal Data
Request your Personal Data be "forgotten" (technically erased)
If you would like to exercise these rights, please contact us at info@theaplus.co.uk. Please describe the nature of your request and the Personal Data it relates to, and we will comply as soon as reasonably practicable, consistent with applicable law. We will verify your identity before we comply with your request, so we ask for your cooperation with our identity verification process.
If we process your Personal Data based on your consent, you may withdraw your consent at any time. We will let you know if we are seeking to rely on your consent at the time we collect your information.
Opting Out of Marketing Emails
If you no longer want to receive marketing-related emails from Theaplus Company on a go-forward basis, please send an email to that effect to info@theaplus.co.uk. Alternatively, you may use the "unsubscribe" feature in our email messages.
What We Collect via Membership Data and How We Use It
On-premises Product Data: We may collect and process different types of product data (as described below) when you use our membership or services to serve our legitimate interest of improving our products and services. We work hard to help ensure a balance between our legitimate interests and your privacy rights.
Aggregated Usage Data is information about your operating environment and session, such as your network and systems architecture, page loads and views, and searches by type. We aggregate this information to analyse usage patterns. Theaplus Company uses Aggregated Usage Data to fulfil our legitimate interest in enhancing the Theaplus Company service and products. For example, we may use this data to:
Better understand how our users configure and use Theaplus Company
Determine ideal optimisation
Benchmark key performance indicators ("KPIs")
Perform data analysis and audits
Identify, understand, and anticipate performance issues and the factors that affect them
Improve the operation of the Membership and its services
Develop features
How Theaplus Company May Share Your Information and for What Purpose
Theaplus Company may disclose information to third parties in the following ways:
Affiliates: We may disclose information to our partners subject to this policy in order for them to help administer our service. For that purpose, we maintain intragroup agreements with our partners covering the use of Personal Data
Compliance and Safety: We may disclose information as necessary or appropriate under applicable laws to comply with legal processes or requirements; respond to requests from public and government authorities (including those outside your country of residence); enforce our terms and conditions; and protect our operations or those of any of our affiliates
Merger, Sale, etc.: We may disclose information in the event of a proposed or actual reorganisation, merger, sale, joint venture, corporate transaction, assignment, transfer, or other disposition of all or any portion of Theaplus Company business, assets or stock (including information regarding any bankruptcy or similar proceedings)
Other Use: We may disclose information to other users of the service in aggregated format, provided it does not include Personal Data
How We Secure Your Information
Theaplus Company takes reasonable technical and organisational measures to safeguard Personal Data against loss, theft, and unauthorised access, disclosure, alteration, misuse, or destruction. Unfortunately, no data transmission, software, or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of an account has been compromised), please notify us immediately.
If Theaplus Company learns of a breach of its systems, we may notify you or others consistent with applicable law and/or as agreed in our contract with you. Theaplus Company may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Membership or the website.
Retention Period
We retain your Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or not prohibited by applicable law.
Cross-border Transfers
Your Personal Information may be stored and processed in any country where we have facilities or in which we engage clients or service providers, including to the United States. We protect your Personal Data in our agreements with our service providers.
Updates to This Privacy Policy
We may change this Privacy Policy from time to time and will post our updates here. We will also communicate any material changes of the Privacy Policy to you.
Contact Theaplus Company
If you have any questions or comments about this Privacy Policy or the information practices, you can contact us at any time:
Theaplus Company
Email: info@theaplus.co.uk
Contact:
info@theaplus.co.uk
Copyright (C) 2024 TheAplus, Our mailing address is: Theaplus Ltd.71-75 Shelton Street, London, WC2H 9JQ United Kingdom Company Number 13393323